Refund Policy
At Sable Blue, every piece is made with care and we want you to be happy with what you receive. If something isn’t right, please get in touch and we’ll do our best to resolve it quickly and fairly.
Standard Products
If you purchased a standard, non-personalised product through our website and change your mind, you may request a return within 7 days of receiving your order, where applicable under South African law.
To qualify for a change-of-mind return, the product should be unused, undamaged and returned in its original condition.
Unless the product is defective, incorrect or damaged on delivery, the cost of returning the item will be for your account.
Once the returned item has been received and inspected, we will process any applicable refund using the original payment method.
Custom & Personalised Products
Because personalised and bespoke products are designed or manufactured specifically for you, we cannot accept change-of-mind returns or cancellations once production has begun.
This includes products incorporating names, photographs, logos, custom dimensions, customer-supplied artwork or any other design created specifically to your requirements.
The statutory cooling-off right applicable to certain online purchases does not apply to goods made to a customer's specifications or goods that are clearly personalised.
This does not affect your rights if a custom product is defective, damaged or materially different from the design that you approved.
Damaged, Incorrect or Defective Products
If your order arrives damaged, you receive the incorrect product, or there appears to be a manufacturing defect, please contact us as soon as possible at hello@sableblue.co.za.
Where possible, please include:
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Your order number
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A brief description of the problem
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Clear photographs showing the issue and packaging
Under the Consumer Protection Act, qualifying defective or unsafe goods may be returned within six months of delivery, with the consumer entitled to choose between a repair, replacement or refund, subject to the applicable provisions of the Act.
Where Sable Blue is responsible for the return of defective goods, the return will be handled at our risk and expense as required by applicable law.
Variations in Handmade & Manufactured Products
Our products are manufactured from real materials and may include minor variations in finish, texture, colour or appearance.
Small variations that are inherent to the manufacturing or finishing process and do not affect the intended appearance or function of the product will not necessarily be considered defects.
Approved Custom Designs
For bespoke or personalised orders, you may be asked to approve a design before manufacturing begins.
Please check names, spelling, dimensions, layout and other personalised details carefully before approving the design. Once approval has been given and manufacturing has started, changes may not be possible and additional costs may apply.
If the finished product materially differs from the approved design due to an error on our part, please contact us and we will work with you to resolve it.
Refunds
Approved refunds will be returned to the original payment method wherever reasonably possible.
For cancellations made under the applicable ECTA cooling-off provisions, refunds must be made within the period prescribed by law.
Banking and payment-provider processing times may mean that the funds take additional time to appear in your account after the refund has been processed.
How to Request a Return
Please contact:
Sable Blue
Email: hello@sableblue.co.za
Include your order number and the reason for your return or refund request, and we’ll guide you through the next steps.
Nothing in this policy is intended to limit or exclude any rights available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.